Japan – #1 for Customer Service

A recent article in NYTimes Magazine “Where to Get the World’s Best Service” listed Japan as the country with the “World’s Best Service”  at 4.4 out of 5 points. . No other country was even close, with Thailand at number 2 with 3.9. (http://ow.ly/6xklu)

This should be no surprise to anyone who has traveled to Japan. Much has been made recently of the fortitude, resilience and kindness of the Japanese people in the wake of the earthquake/tsunami disaster. But “Service” has always been exemplary in Japan.

It’s the greeting you receive whenever you walk into a store, bar or restaurant; the polite bow from an airline worker as the plane departs; the small origami figure delivered with the chopsticks. In Japan, there are countless small efforts to make your day better. Every time I visit, I find a fresh way that the service mentality surprises and impresses me.

On one of my visits to Japan with new colleagues, I made a casual comment that my wife “would be thrilled to know that I’m so close to Mikimoto’s Pearl Island”. The next day, the meeting agenda had been rearranged by a couple of hours, and I found a car and a guide waiting for me to take me to Mikimoto!

What’s your favorite story of Japan’s famous service mentality?


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